Please choose your item/s carefully as Gym Ready does not offer returns for items where you have changed your mind. This includes returns where you have selected the incorrect size of an item, or where you have ordered the wrong product.
All good are inspected before they are delivered to make sure that we provide our customers with products of the highest quality and standard. If you receive a product that is damaged or defective, please contact us so we can get this sorted for you. Please note that we would need to see photos showing the defect/fault.
The item/s must also be provided to us within a reasonable time with your proof of purchase. You can download a copy of your invoice from your orders. If the item is deemed as faulty, Gym Ready will offer a 110% store credit or refund the price that you paid for your item, back to your original payment method.
You'll be responsible for the cost of returning any items. Please be sure to use a postal service that provides a tracking number and insures you for the value of the items you are returning.
Faulty Returns Process
Once we receive your email along with the photos showing the defect/fault, it will be assessed and you will be notified of the outcome as to whether or not it is deemed as faulty. Once we receive your return, your request will be processed within 1-3 business days.
Refund & Store Credit
- For refunds, your financial institution may need up to 10 business days to clear the funds into your bank account.
- For store credits, this will be available online in your Gym Ready account under your credit. Store credits will be automatically applied to your next purchase.