If you receive a product that is damaged or defective, please contact us so we can get this sorted for you. Please note that we would need to see photos showing the defect/fault.
The item/s must also be provided to us within a reasonable time with your proof of purchase. You can download a copy of your invoice from your orders.
You can return the faulty item/s using any postal service that you prefer. Please note that you will need to cover the postage, along with any relevant duty costs. Tip: On the address label of your return parcel, it is a good idea to mark your parcel as 'returned goods' to avoid the likelihood of being charged any duties.
Please be sure to use a postal service that insures you for the value of the item/s you are returning, as well as a tracking number, so that you can monitor the status of your return.
Depending on your location and which postal service you use, it can generally take up to 21 business days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in Australia. Please check delivery times with your postal service!
Faulty Returns Process
Once we receive your email along with the photos showing the defect/fault, it will be assessed and you will be notified of the outcome as to whether or not it is deemed as faulty. If the item is deemed as faulty, Gym Ready will offer a 110% store credit or refund the price that you paid for your item, back to your original payment method. Once we receive your return at our warehouse, your request will be processed within 1-3 business days.
Refund & Store Credit
- For refunds, your financial institution may need up to 10 business days to clear the funds into your bank account.
- For store credits, this will be available online in your Gym Ready account under your credit. Store credits will be automatically applied to your next purchase.